In-Person Training Courses

Experienced professionals lead courses in one or multiple day sessions.

No matter the cirriculum, we have a story to tell. We focus on engaging experiences taught by those who were there.
A Victim's Plea; A 9-1-1 Call for Excellence
Lessons Learned from an Active Shooter
Human Trafficking Preparedness for the 9-1-1 Professional
Frontline Supervisor Essentials
Why They Stay; Domestic Violence Awareness
Breaking the Silence: A Two-Day Course on Domestic Violence, Strangulation Recognition, and the Role of the Emergency Responder
The Silent Threat: Understanding Strangulation in Public Safety Response
Building a Successful CTO Program
Beyond the DOR: The Art of Being a Communications Training Officer
CTO Calibration Workshop
From Tragedy to Transformation: A Practical Guide to Creating Better Outcomes through QA/QI
QA in Sync: A Calibration Workshop for 9-1-1 Quality Assurance Evaluators
Mind and Body Ready: Wellness Planning for Public Safety Professionals
Overcoming Adversity
A Helping Hand: Peer Support in Your Communication Center
Essential Crisis Call Skills: Navigating Suicidal and Mental Health Emergencies
Essential Customer Service Techniques
Essential Police Dispatch Skills: From the First Call to Critical Incidents
Essential Fire Dispatch Skills: From the First Alarm to Mayday
Essential T-CPR Skills: Guiding Lifesaving Action Before Help Arrives

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Fill out the form below to book a class or get more info—let’s bring impactful training to your center!

Upcoming In-Person Training Courses

06 Apr
"A Victim's Plea; a 9-1-1 Call for Excellence" CapCog 04/06/2026
A Victim's Plea; A 9-1-1 Call for Excellence
CapCog
V i e w   E v e n t  
07 Apr
"A Victim's Plea; a 9-1-1 Call for Excellence" Greater Harris, TX 04/07/2026
A Victim's Plea; A 9-1-1 Call for Excellence
Greater Harris
V i e w   E v e n t  
08 Apr
"Essential Crisis Call Skills: Navigating Suicidal and Mental Health Emergencies" CapCog, TX 04/08/2026
Essential Crisis Call Skills: Navigating Suicidal and Mental Health Emergencies
CapCog
V i e w   E v e n t  
15 Apr
"A Victim's Plea; A 9-1-1 Call for Excellence" Elyria, OH 04/15/2026
A Victim's Plea; A 9-1-1 Call for Excellence
Lorain County
V i e w   E v e n t  
25 Jan
Be The Difference 5K
Denise Amber Lee Foundation
V i e w   E v e n t  
05 May
"Human Trafficking Preparedness for the 9-1-1 Professional" Colorado APCO/NENA Conference - PreCon 05/04/2026
Human Trafficking Preparedness for the 9-1-1 Professional
Colorado APCO/NENA
V i e w   E v e n t  
05 May
"Power of Choice" Colorado APCO/NENA Conference - Opening Keynote 05/05/2026
The Power of Choice
Colorado APCO/NENA
V i e w   E v e n t  
07 May
"Frontline Supervisor Essentials" Dothan, AL - 05/07/2026
Frontline Supervisor Essentials
Dothan Police Department
V i e w   E v e n t  
16 Jun
"A Victim's Plea; a 9-1-1 Call for Excellence" Auburn, NY 06/16/2026
A Victim's Plea; A 9-1-1 Call for Excellence
Cayuga County
V i e w   E v e n t  
17 Jun
"A Victim's Plea; A 9-1-1 Call for Excellence" Mount Morris, NY 06/17/2026
A Victim's Plea; A 9-1-1 Call for Excellence
Livingston County
V i e w   E v e n t  
18 Jun
"A Victim's Plea; A 9-1-1 Call for Excellence" Mount Morris, NY 06/18/2026
A Victim's Plea; A 9-1-1 Call for Excellence
Livingston County
V i e w   E v e n t  
11 Aug
"A Victim's Plea; a 9-1-1 Call for Excellence" Daphne, AL 08/11/2026
A Victim's Plea; A 9-1-1 Call for Excellence
Daphne Police Department
V i e w   E v e n t  
13 Aug
"A Victim's Plea; a 9-1-1 Call for Excellence" Manchester, NH 08/13/2026
A Victim's Plea; A 9-1-1 Call for Excellence
Manchester NH Police Department
V i e w   E v e n t  
02 Sep
"A Victim's Plea; a 9-1-1 Call for Excellence" Tampa, FL 09/02/2026
A Victim's Plea; A 9-1-1 Call for Excellence
Tampa International Airport Police Department
V i e w   E v e n t  
24 Sep
"A Victim's Plea; a 9-1-1 Call for Excellence" Chicopee, MA 09/24/2026
A Victim's Plea; A 9-1-1 Call for Excellence
WESTCOMM Regional Dispatch
V i e w   E v e n t  
25 Sep
"A Victim's Plea; a 9-1-1 Call for Excellence" Chicopee, MA 09/25/2026
A Victim's Plea; A 9-1-1 Call for Excellence
WESTCOMM Regional Dispatch
V i e w   E v e n t  
2026 Virtual Learning Sessions
2026 Virtual Learning Sessions