In-Person Training Courses

Experienced professionals lead courses in one or multiple day sessions.

No matter the cirriculum, we have a story to tell. We focus on engaging experiences taught by those who were there.
A Victim's Plea; A 9-1-1 Call for Excellence
Lessons Learned from an Active Shooter
Human Trafficking Preparedness for the 9-1-1 Professional
Frontline Supervisor Essentials
Why They Stay; Domestic Violence Awareness
Breaking the Silence: A Two-Day Course on Domestic Violence, Strangulation Recognition, and the Role of the Emergency Responder
The Silent Threat: Understanding Strangulation in Public Safety Response
Building a Successful CTO Program
Beyond the DOR: The Art of Being a Communications Training Officer
CTO Calibration Workshop
From Tragedy to Transformation: A Practical Guide to Creating Better Outcomes through QA/QI
QA in Sync: A Calibration Workshop for 9-1-1 Quality Assurance Evaluators
Mind and Body Ready: Wellness Planning for Public Safety Professionals
Overcoming Adversity
A Helping Hand: Peer Support in Your Communication Center
Essential Crisis Call Skills: Navigating Suicidal and Mental Health Emergencies
Essential Customer Service Techniques
Essential Police Dispatch Skills: From the First Call to Critical Incidents
Essential Fire Dispatch Skills: From the First Alarm to Mayday
Essential T-CPR Skills: Guiding Lifesaving Action Before Help Arrives

Ready to Elevate Your Team’s Training?

Fill out the form below to book a class or get more info—let’s bring impactful training to your center!

Upcoming In-Person Training Courses

22 Sep
"A Victim's Plea; a 9-1-1 Call for Excellence" Carlsbad, CA 09/22/2026
A Victim's Plea; A 9-1-1 Call for Excellence
City of Carlsbad
V i e w   E v e n t  
15 Oct
"Domestic Violence: Why They Stay" Elyria, OH 10/15/2026
Why They Stay; Domestic Violence Awareness
Elyria Police Department
V i e w   E v e n t  
03 Nov
"A Victim's Plea; a 9-1-1 Call for Excellence" Thornton, CO 11/03/2026
A Victim's Plea; A 9-1-1 Call for Excellence
City of Thornton Communications Center
V i e w   E v e n t  
05 Nov
"A Victim's Plea; a 9-1-1 Call for Excellence" Columbia, MO 11/05/2026
A Victim's Plea; A 9-1-1 Call for Excellence
Boone County Joint Communications
V i e w   E v e n t  
06 Nov
"A Victim's Plea; a 9-1-1 Call for Excellence" Columbia, MO 11/06/2026
A Victim's Plea; A 9-1-1 Call for Excellence
Boone County Joint Communications
V i e w   E v e n t  
19 Nov
"A Victim's Plea; a 9-1-1 Call for Excellence" Frankfort, IN 11/19/2026
A Victim's Plea; A 9-1-1 Call for Excellence
Clinton County Central Dispatch
V i e w   E v e n t  
01 Dec
"A Victim's Plea; a 9-1-1 Call for Excellence" Carthage, NC 12/01/2026
A Victim's Plea; A 9-1-1 Call for Excellence
Moore County Public Safety
V i e w   E v e n t  
25 Feb
"A Victim's Plea; a 9-1-1 Call for Excellence" Chicopee, MA 02/25/2027
A Victim's Plea; A 9-1-1 Call for Excellence
WESTCOMM Regional Dispatch
V i e w   E v e n t  
26 Feb
"A Victim's Plea; a 9-1-1 Call for Excellence" Chicopee, MA 02/26/2027
A Victim's Plea; A 9-1-1 Call for Excellence
WESTCOMM Regional Dispatch
V i e w   E v e n t  
19 Jan
"A Victim's Plea; a 9-1-1 Call for Excellence" Bristol, FL 01/19/2027
A Victim's Plea; A 9-1-1 Call for Excellence
Liberty County Sheriff's Office
V i e w   E v e n t  
Be The Difference Conference 2027 Registration
Denise Amber Lee Foundation
V i e w   E v e n t  
06 Apr
"A Victim's Plea; a 9-1-1 Call for Excellence" Westerville, OH 04/06/2027
A Victim's Plea; A 9-1-1 Call for Excellence
Westerville Emergency Communications
V i e w   E v e n t  
07 Apr
"A Victim's Plea; a 9-1-1 Call for Excellence" Westerville, OH 04/07/2027
A Victim's Plea; A 9-1-1 Call for Excellence
Westerville Emergency Communications
V i e w   E v e n t  
2026 Virtual Learning Sessions
2026 Virtual Learning Sessions