In-Person Training Courses

Experienced professionals lead courses in one or multiple day sessions.

No matter the cirriculum, we have a story to tell. We focus on engaging experiences taught by those who were there.
A Victim's Plea; A 9-1-1 Call for Excellence
Lessons Learned from an Active Shooter
Human Trafficking Preparedness for the 9-1-1 Professional
Frontline Supervisor Essentials
Why They Stay; Domestic Violence Awareness
Breaking the Silence: A Two-Day Course on Domestic Violence, Strangulation Recognition, and the Role of the Emergency Responder
The Silent Threat: Understanding Strangulation in Public Safety Response
Building a Successful CTO Program
Beyond the DOR: The Art of Being a Communications Training Officer
CTO Calibration Workshop
From Tragedy to Transformation: A Practical Guide to Creating Better Outcomes through QA/QI
QA in Sync: A Calibration Workshop for 9-1-1 Quality Assurance Evaluators
Mind and Body Ready: Wellness Planning for Public Safety Professionals
Overcoming Adversity
A Helping Hand: Peer Support in Your Communication Center
Essential Crisis Call Skills: Navigating Suicidal and Mental Health Emergencies
Essential Customer Service Techniques
Essential Police Dispatch Skills: From the First Call to Critical Incidents
Essential Fire Dispatch Skills: From the First Alarm to Mayday
Essential T-CPR Skills: Guiding Lifesaving Action Before Help Arrives

Ready to Elevate Your Team’s Training?

Fill out the form below to book a class or get more info—let’s bring impactful training to your center!

Upcoming In-Person Training Courses

11 Aug
"A Victim's Plea; a 9-1-1 Call for Excellence" Daphne, AL 08/11/2026
A Victim's Plea; A 9-1-1 Call for Excellence
Daphne Police Department
V i e w   E v e n t  
24 Aug
"A Victim's Plea; A 9-1-1 Call for Excellence" Hurricane, WV 08/24/2026
A Victim's Plea; A 9-1-1 Call for Excellence
Putnam County 911
V i e w   E v e n t  
25 Aug
"A Victim's Plea; A 9-1-1 Call for Excellence" Hurricane, WV 08/25/2026
A Victim's Plea; A 9-1-1 Call for Excellence
Putnam County 911
V i e w   E v e n t  
27 Aug
"A Victim's Plea; A 9-1-1 Call for Excellence" Martinsburg, WV 08/27/2026
A Victim's Plea; A 9-1-1 Call for Excellence
Berkeley County
V i e w   E v e n t  
28 Aug
"A Victim's Plea; A 9-1-1 Call for Excellence" Hagerstown, MD 08/28/2026
A Victim's Plea; A 9-1-1 Call for Excellence
Washington County
V i e w   E v e n t  
13 Aug
"A Victim's Plea; a 9-1-1 Call for Excellence" Manchester, NH 08/13/2026
A Victim's Plea; A 9-1-1 Call for Excellence
Manchester NH Police Department
V i e w   E v e n t  
02 Sep
"A Victim's Plea; a 9-1-1 Call for Excellence" Tampa, FL 09/02/2026
A Victim's Plea; A 9-1-1 Call for Excellence
Tampa International Airport Police Department
V i e w   E v e n t  
22 Sep
"A Victim's Plea; a 9-1-1 Call for Excellence" Carlsbad, CA 09/22/2026
A Victim's Plea; A 9-1-1 Call for Excellence
City of Carlsbad
V i e w   E v e n t  
24 Sep
"A Victim's Plea; a 9-1-1 Call for Excellence" Chicopee, MA 09/24/2026
A Victim's Plea; A 9-1-1 Call for Excellence
WESTCOMM Regional Dispatch
V i e w   E v e n t  
25 Sep
"A Victim's Plea; a 9-1-1 Call for Excellence" Chicopee, MA 09/25/2026
A Victim's Plea; A 9-1-1 Call for Excellence
WESTCOMM Regional Dispatch
V i e w   E v e n t  
15 Oct
"Domestic Violence: Why They Stay" Elyria, OH 10/15/2026
Why They Stay; Domestic Violence Awareness
Elyria Police Department
V i e w   E v e n t  
03 Nov
"A Victim's Plea; a 9-1-1 Call for Excellence" Thornton, CO 11/03/2026
A Victim's Plea; A 9-1-1 Call for Excellence
City of Thornton Communications Center
V i e w   E v e n t  
19 Nov
"A Victim's Plea; a 9-1-1 Call for Excellence" Frankfort, IN 11/19/2026
A Victim's Plea; A 9-1-1 Call for Excellence
Clinton County Central Dispatch
V i e w   E v e n t  
19 Jan
"A Victim's Plea; a 9-1-1 Call for Excellence" Bristol, FL 01/19/2027
A Victim's Plea; A 9-1-1 Call for Excellence
Liberty County Sheriff's Office
V i e w   E v e n t  
Be The Difference Conference 2027 Registration
Denise Amber Lee Foundation
V i e w   E v e n t  
2026 Virtual Learning Sessions
2026 Virtual Learning Sessions