In-Person Training Courses

Experienced professionals lead courses in one or multiple day sessions.

No matter the cirriculum, we have a story to tell. We focus on engaging experiences taught by those who were there.
A Victim's Plea; A 9-1-1 Call for Excellence
Lessons Learned from an Active Shooter
Human Trafficking Preparedness for the 9-1-1 Professional
Frontline Supervisor Essentials
Why They Stay; Domestic Violence Awareness
Building a Successful CTO Program
CTO Calibration Workshop
Finding your AHA Moment
Essential Customer Service Techniques
A Helping Hand: Peer Support in Your Communication Center
Best Practices of a Successful QA/QI Program
Overcoming Adversity

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Fill out the form below to book a class or get more info—let’s bring impactful training to your center!

Upcoming In-Person Training Courses

14 Jul
"A Helping Hand: Peer Support in Your Communications Center" Bexar Metro 07/14/2025
A Helping Hand: Peer Support in Your Communication Center
Bexar Metro 9-1-1
V i e w   E v e n t  
15 Jul
"Domestic Violence: Why They Stay" Bexar Metro 07/15/2025
Why They Stay; Domestic Violence Awareness
Bexar Metro 9-1-1
V i e w   E v e n t  
16 Jul
"Victim's Plea: A 9-1-1 Call for Excellence" Bexar Metro 07/16/2025
A Victim's Plea; A 9-1-1 Call for Excellence
Bexar Metro 9-1-1
V i e w   E v e n t  
14 Aug
"A Victim's Plea; a 9-1-1 for Excellence" Kalamazoo, MI 08/14/2025
A Victim's Plea; A 9-1-1 Call for Excellence
Kalamazoo County Consolidated Dispatch Authority
V i e w   E v e n t  
18 Aug
"Frontline Supervisor Essentials for 9-1-1 Professionals" Frankfort, IN 08/18/2025
Frontline Supervisor Essentials
Clinton County Central Dispatch
V i e w   E v e n t  
09 Sep
"Domestic Violence: Why They Stay" Auburn, NY 09/09/2025
Why They Stay; Domestic Violence Awareness
Cayuga County 911
V i e w   E v e n t  
10 Sep
"Domestic Violence: Why They Stay" Auburn, NY 09/10/2025
Why They Stay; Domestic Violence Awareness
Cayuga County 911
V i e w   E v e n t  
10 Oct
"A Victim's Plea; a 9-1-1 for Excellence" Frankfort, IN 10/10/2025
A Victim's Plea; A 9-1-1 Call for Excellence
Denise Amber Lee Foundation
V i e w   E v e n t  
04 Nov
"Victim's Plea: A 9-1-1 Call for Excellence" Elizabethtown, KY 11/04/2025
A Victim's Plea; A 9-1-1 Call for Excellence
Hardin County 9-1-1
V i e w   E v e n t  
05 Nov
"Victim's Plea: A 9-1-1 Call for Excellence" Elizabethtown, KY 11/05/2025
A Victim's Plea; A 9-1-1 Call for Excellence
Hardin County 9-1-1
V i e w   E v e n t