In-Person Training Courses

Experienced professionals lead courses in one or multiple day sessions.

No matter the cirriculum, we have a story to tell. We focus on engaging experiences taught by those who were there.
A Victim's Plea; A 9-1-1 Call for Excellence
Lessons Learned from an Active Shooter
Human Trafficking Preparedness for the 9-1-1 Professional
Frontline Supervisor Essentials
Why They Stay; Domestic Violence Awareness
Voices in Crisis: Navigating Suicidal Calls in 9-1-1 with Confidence, Care, and Compassion
Building a Successful CTO Program
CTO Calibration Workshop
From Tragedy to Transformation: A Practical Guide to Creating Better Outcomes through QA/QI
QA in Sync: A Calibration Workshop for 9-1-1 Quality Assurance Evaluators
Mind and Body Ready: Wellness Planning for Public Safety Professionals
A Helping Hand: Peer Support in Your Communication Center
Essential Customer Service Techniques
Overcoming Adversity

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Upcoming In-Person Training Courses

14 Nov
"Human Trafficking Preparedness for the 9-1-1 Professional" Natick, MA 11/14/2025
Human Trafficking Preparedness for the 9-1-1 Professional
Natick Police Department
V i e w   E v e n t  
24 Nov
"A Victim's Plea; a 9-1-1 Call for Excellence" Albany, OR 11/24/2025
A Victim's Plea; A 9-1-1 Call for Excellence
Linn County Sheriff’s Office
V i e w   E v e n t  
01 Dec
"Domestic Violence: Why They Stay" Wilbraham, MA 12/01/2025
Why They Stay; Domestic Violence Awareness
Wilbraham RECC
V i e w   E v e n t  
08 Dec
"A Victim's Plea; a 9-1-1 Call for Excellence" Laconia, NH 12/08/2025
A Victim's Plea; A 9-1-1 Call for Excellence
City of Laconia Police Department
V i e w   E v e n t  
10 Dec
"Human Trafficking Preparedness for the 9-1-1 Professional" West Yarmouth, MA 12/10/2025
Human Trafficking Preparedness for the 9-1-1 Professional
Yarmouth Police Department
V i e w   E v e n t  
12 Dec
"A Victim's Plea; a 9-1-1 Call for Excellence" Natick, MA 12/12/2025
A Victim's Plea; A 9-1-1 Call for Excellence
Natick Police Department
V i e w   E v e n t  
13 Jan
"A Victim's Plea; a 9-1-1 for Excellence" Kalamazoo, MI 01/13/2026
A Victim's Plea; A 9-1-1 Call for Excellence
Kalamazoo County Consolidated Dispatch Authority
V i e w   E v e n t  
25 Jan
Be The Difference 5K
Denise Amber Lee Foundation
V i e w   E v e n t  
2026 Virtual Learning Sessions
2026 Virtual Learning Sessions