In-Person Training Courses

Experienced professionals lead courses in one or multiple day sessions.

No matter the cirriculum, we have a story to tell. We focus on engaging experiences taught by those who were there.
A Victim's Plea; A 9-1-1 Call for Excellence
Lessons Learned from an Active Shooter
Human Trafficking Preparedness for the 9-1-1 Professional
Frontline Supervisor Essentials
Why They Stay; Domestic Violence Awareness
Voices in Crisis: Navigating Suicidal Calls in 9-1-1 with Confidence, Care, and Compassion
Building a Successful CTO Program
CTO Calibration Workshop
From Tragedy to Transformation: A Practical Guide to Creating Better Outcomes through QA/QI
QA in Sync: A Calibration Workshop for 9-1-1 Quality Assurance Evaluators
Mind and Body Ready: Wellness Planning for Public Safety Professionals
A Helping Hand: Peer Support in Your Communication Center
Essential Customer Service Techniques
Overcoming Adversity

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Upcoming In-Person Training Courses

05 Sep
"Lessons Learned from an Active Shooter" Natick, MA 09/05/2025
Lessons Learned from an Active Shooter
Natick Police Department
V i e w   E v e n t  
08 Sep
"Lessons Learned from an Active Shooter" Wilbraham, MA 09/08/2025
Lessons Learned from an Active Shooter
Wilbraham RECC
V i e w   E v e n t  
09 Sep
"Domestic Violence: Why They Stay" Auburn, NY 09/09/2025
Why They Stay; Domestic Violence Awareness
Cayuga County 911
V i e w   E v e n t  
10 Sep
"Domestic Violence: Why They Stay" Auburn, NY 09/10/2025
Why They Stay; Domestic Violence Awareness
Cayuga County 911
V i e w   E v e n t  
26 Sep
"Victim's Plea: A 9-1-1 Call for Excellence" Westminster, CO 09/26/2025
A Victim's Plea; A 9-1-1 Call for Excellence
City of Westminster Police Department
V i e w   E v e n t  
01 Oct
"Victim's Plea: A 9-1-1 Call for Excellence" Newport News, VA 10/01/2025
A Victim's Plea; A 9-1-1 Call for Excellence
Newport News Police Department
V i e w   E v e n t  
10 Oct
"A Victim's Plea; a 9-1-1 for Excellence" Frankfort, IN 10/10/2025
A Victim's Plea; A 9-1-1 Call for Excellence
Denise Amber Lee Foundation
V i e w   E v e n t  
30 Oct
"Best Practices of a Successful CTO Program" Littleton, CO 10/30/2025
Building a Successful CTO Program
Arapahoe County 911 Authority
V i e w   E v e n t  
04 Nov
"Victim's Plea: A 9-1-1 Call for Excellence" Elizabethtown, KY 11/04/2025
A Victim's Plea; A 9-1-1 Call for Excellence
Hardin County 9-1-1
V i e w   E v e n t  
05 Nov
"Victim's Plea: A 9-1-1 Call for Excellence" Elizabethtown, KY 11/05/2025
A Victim's Plea; A 9-1-1 Call for Excellence
Hardin County 9-1-1
V i e w   E v e n t  
14 Nov
"Human Trafficking Preparedness for the 9-1-1 Professional" Natick, MA 11/14/2025
Human Trafficking Preparedness for the 9-1-1 Professional
Natick Police Department
V i e w   E v e n t  
01 Dec
"Domestic Violence: Why They Stay" Wilbraham, MA 12/01/2025
Why They Stay; Domestic Violence Awareness
Wilbraham RECC
V i e w   E v e n t  
13 Jan
"A Victim's Plea; a 9-1-1 for Excellence" Kalamazoo, MI 01/13/2026
A Victim's Plea; A 9-1-1 Call for Excellence
Kalamazoo County Consolidated Dispatch Authority
V i e w   E v e n t