In-Person Training Courses

Experienced professionals lead courses in one or multiple day sessions.

No matter the cirriculum, we have a story to tell. We focus on engaging experiences taught by those who were there.
A Victim's Plea; A 9-1-1 Call for Excellence
Lessons Learned from an Active Shooter
Human Trafficking Preparedness for the 9-1-1 Professional
Frontline Supervisor Essentials
Why They Stay; Domestic Violence Awareness
Finding your AHA Moment
Essential Customer Service Techniques
A Helping Hand: Peer Support in Your Communication Center
Best Practices of a Successful CTO: Training the Adult Learner
Best Practices of a Successful QA/QI Program
Overcoming Adversity

Upcoming In-Person Training Courses

19 Mar
"A Victim's Plea; Meeting Expectations" Webster, MA 03/19/2025
A Victim's Plea; A 9-1-1 Call for Excellence
South Worcester Communication Center
V i e w   E v e n t  
20 Mar
"Why They Stay; Domestic Violence Awareness" Webster, MA 03/20/2025
Why They Stay; Domestic Violence Awareness
South Worcester Communication Center
V i e w   E v e n t  
08 Apr
"A Victim's Plea; Meeting Expectations" Tewksbury, MA 04/8/2025
A Victim's Plea; A 9-1-1 Call for Excellence
Northern Middlesex RECC
V i e w   E v e n t  

Reach out!

Have questions about our courses or booking them for your agency? Get in touch with our team directly and let's have a conversation.