In-Person Training Courses

Experienced professionals lead courses in one or multiple day sessions.

No matter the cirriculum, we have a story to tell. We focus on engaging experiences taught by those who were there.
A Victim's Plea; A 9-1-1 Call for Excellence
Lessons Learned from an Active Shooter
Human Trafficking Preparedness for the 9-1-1 Professional
Frontline Supervisor Essentials
Why They Stay; Domestic Violence Awareness
Building a Successful CTO Program
CTO Calibration Workshop
Finding your AHA Moment
Essential Customer Service Techniques
A Helping Hand: Peer Support in Your Communication Center
Best Practices of a Successful QA/QI Program
Overcoming Adversity

Upcoming In-Person Training Courses

08 Apr
"A Victim's Plea; Meeting Expectations" Tewksbury, MA 04/8/2025
A Victim's Plea; A 9-1-1 Call for Excellence
Northern Middlesex RECC
V i e w   E v e n t  
06 May
"Victim's Plea: A 9-1-1 Call for Excellence" St. Augustine, FL 04/06/2025
A Victim's Plea; A 9-1-1 Call for Excellence
St Johns County Sheriff
V i e w   E v e n t  
08 May
"Victim's Plea: A 9-1-1 Call for Excellence" St. Augustine, FL 05/08/2025
A Victim's Plea; A 9-1-1 Call for Excellence
St Johns County Sheriff
V i e w   E v e n t  
28 Apr
"Victim's Plea: A 9-1-1 Call for Excellence" Des Moines, IA 04/28/2025
A Victim's Plea; A 9-1-1 Call for Excellence
Iowa APCO/NENA Spring Conference
V i e w   E v e n t  
29 Apr
"Domestic Violence: Why They Stay" Des Moines, IA 04/29/2025
Domestic Violence: Why They Stay
Iowa APCO/NENA Spring Conference
V i e w   E v e n t  
20 May
"Victim's Plea: A 9-1-1 Call for Excellence" Springfield, TN 05/20/2025
A Victim's Plea; A 9-1-1 Call for Excellence
Roberston County 911
V i e w   E v e n t  
22 May
"Victim's Plea: A 9-1-1 Call for Excellence" Springfield, TN 05/22/2025
A Victim's Plea; A 9-1-1 Call for Excellence
Roberston County 911
V i e w   E v e n t  
22 May
"Human Trafficking Preparedness for the 9-1-1 Professional" Hartford, CT 05/22/2025
Human Trafficking Preparedness for the 9-1-1 Professional
Hartford Department of Emergency Services and Telecommunications
V i e w   E v e n t  
22 May
"Best Practices of a Successful CTO Program" Littleton, CO 05/22/2025
Building a Successful CTO Program
Arapahoe County 911 Authority
V i e w   E v e n t  
10 Jun
"Lessons Learned from an Active Shooter" Tarrant County 06/10/2025
Lessons Learned from an Active Shooter
Tarrant County 911 District
V i e w   E v e n t  
14 Jul
"A Helping Hand: Peer Support in Your Communications Center" Bexar Metro 07/14/2025
A Helping Hand: Peer Support in Your Communication Center
Bexar Metro 9-1-1
V i e w   E v e n t  
15 Jul
"Domestic Violence: Why They Stay" Bexar Metro 07/15/2025
Why They Stay; Domestic Violence Awareness
Bexar Metro 9-1-1
V i e w   E v e n t  
16 Jul
"Victim's Plea: A 9-1-1 Call for Excellence" Bexar Metro 07/16/2025
A Victim's Plea; A 9-1-1 Call for Excellence
Bexar Metro 9-1-1
V i e w   E v e n t  
14 Aug
"A Victim's Plea; a 9-1-1 for Excellence" Kalamazoo, MI 08/14/2025
A Victim's Plea; A 9-1-1 Call for Excellence
Kalamazoo County Consolidated Dispatch Authority
V i e w   E v e n t  
18 Aug
"Frontline Supervisor Essentials for 9-1-1 Professionals" Frankfort, IN 08/18/2025
Frontline Supervisor Essentials
Clinton County Central Dispatch
V i e w   E v e n t  
09 Sep
"Domestic Violence: Why They Stay" Auburn, NY 09/09/2025
Why They Stay; Domestic Violence Awareness
Cayuga County 911
V i e w   E v e n t  
10 Sep
"Domestic Violence: Why They Stay" Auburn, NY 09/10/2025
Why They Stay; Domestic Violence Awareness
Cayuga County 911
V i e w   E v e n t  
10 Oct
"A Victim's Plea; a 9-1-1 for Excellence" Frankfort, IN 10/10/2025
A Victim's Plea; A 9-1-1 Call for Excellence
Denise Amber Lee Foundation
V i e w   E v e n t  

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