In-Person Training Courses

Experienced professionals lead courses in one or multiple day sessions.

No matter the cirriculum, we have a story to tell. We focus on engaging experiences taught by those who were there.
A Victim's Plea; A 9-1-1 Call for Excellence
Lessons Learned from an Active Shooter
Human Trafficking Preparedness for the 9-1-1 Professional
Frontline Supervisor Essentials
Why They Stay; Domestic Violence Awareness
Breaking the Silence: A Two-Day Course on Domestic Violence, Strangulation Recognition, and the Role of the Emergency Responder
The Silent Threat: Understanding Strangulation in Public Safety Response
Building a Successful CTO Program
Beyond the DOR: The Art of Being a Communications Training Officer
CTO Calibration Workshop
From Tragedy to Transformation: A Practical Guide to Creating Better Outcomes through QA/QI
QA in Sync: A Calibration Workshop for 9-1-1 Quality Assurance Evaluators
Mind and Body Ready: Wellness Planning for Public Safety Professionals
Overcoming Adversity
A Helping Hand: Peer Support in Your Communication Center
Essential Crisis Call Skills: Navigating Suicidal and Mental Health Emergencies
Essential Customer Service Techniques
Essential Police Dispatch Skills: From the First Call to Critical Incidents
Essential Fire Dispatch Skills: From the First Alarm to Mayday
Essential T-CPR Skills: Guiding Lifesaving Action Before Help Arrives

Ready to Elevate Your Team’s Training?

Fill out the form below to book a class or get more info—let’s bring impactful training to your center!

Upcoming In-Person Training Courses

12 Dec
"A Victim's Plea; a 9-1-1 Call for Excellence" Natick, MA 12/12/2025
A Victim's Plea; A 9-1-1 Call for Excellence
Natick Police Department
V i e w   E v e n t  
13 Jan
"A Victim's Plea; a 9-1-1 for Excellence" Kalamazoo, MI 01/13/2026
A Victim's Plea; A 9-1-1 Call for Excellence
Kalamazoo County Consolidated Dispatch Authority
V i e w   E v e n t  
25 Jan
"Onstage Under Pressure: Disney-Inspired Service for the Headset" Knoxville, TN 1/25/2026
Be the Difference Pre-Conference Course
Be the Difference Conference
V i e w   E v e n t  
25 Jan
Be The Difference 5K
Denise Amber Lee Foundation
V i e w   E v e n t  
02 Mar
"Domestic Violence: Why They Stay" Wilbraham, MA 03/02/2026
Why They Stay; Domestic Violence Awareness
Wilbraham RECC
V i e w   E v e n t  
26 Mar
"A Victim's Plea; a 9-1-1 Call for Excellence" Tempe, AZ 03/26/2026
A Victim's Plea; A 9-1-1 Call for Excellence
Scottsdale Police Department
V i e w   E v e n t  
27 Mar
"A Victim's Plea; a 9-1-1 Call for Excellence" Tempe, AZ 03/27/2026
A Victim's Plea; A 9-1-1 Call for Excellence
Scottsdale Police Department
V i e w   E v e n t  
2026 Virtual Learning Sessions
2026 Virtual Learning Sessions