In this powerful and immersive full-day course, students will be taken on an emotional journey through the tragic events surrounding the kidnapping, rape, and murder of Denise Amber Lee. Guided by Denise’s husband, Nathan Lee, founder and President of the Denise Amber Lee Foundation, this class provides a deeply personal and professional perspective on the critical 9-1-1 failures that unfolded that day.

Through an in-depth retelling of Denise’s story by Nathan Lee himself, participants will gain a firsthand understanding of the heartbreaking events and the vital lessons that emerged from this tragedy. The course will examine the role multiple 9-1-1 centers played during the incident, analyzing successes and failures to highlight the importance of consistent excellence in emergency communications.

Students will explore key themes such as leadership, training, and the critical need to foster a culture of accountability and empowerment within communications centers. Additionally, participants will engage in real-world scenario exercises and group discussions designed to reinforce the life-saving importance of their roles as dispatchers and call-takers.

This uplifting and inspiring course not only emphasizes the gravity of responsibility in 9-1-1 centers but also celebrates the incredible impact dispatchers can have during critical incidents. Join us for A Victim’s Plea and discover how your commitment to excellence can help ensure no family, and no 9-1-1 center endures a tragedy like the Denise Amber Lee case again. (8 hours)