Welcome to a brand-new blog series from the Denise Amber Lee Foundation—Quality Assurance in 9-1-1. This monthly series will dive deep into one of the most critical, and often most misunderstood, aspects of public safety communications: quality assurance (QA).
Each month, we’ll explore best practices, trending topics, implementation tips, and hard-earned lessons from centers across the country. Whether you’re building a QA program from scratch, rebooting one after a stall, or simply looking to improve what you already have, this series is for you.
Starting from the Beginning: The Foundation of a Strong QA Program
For our first entry in this series, we’re going back...
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