Free 2026 Webinar Series
2026 Quality Assurance Webinar Series
This webinar series is offered free thanks to Vector Solutions, a leading unified agency readiness platform for public safety agencies. Their solutions include the Frontline Public Safety Suite, helping 9-1-1 comm centers improve readiness through industry-leading software to manage training, quality assurance, daily observation reports, shift scheduling, and more.
Quality Assurance That Builds Stronger 9-1-1 Centers
The Denise Amber Lee Foundation’s 2026 Quality Assurance Webinar Series is designed to help public safety professionals build stronger, more consistent, and more supportive QA programs. Whether you are starting from the ground up or strengthening an existing process, these sessions provide practical strategies you can use right away.
The Policy Connection: Building Your QA Program Backbone
Behind every effective quality assurance program is a strong policy framework that provides structure, consistency, and fairness. This session explores how intentional, well-designed policies serve as the foundation for sustainable and credible QA programs.
Attendees will learn how to transform policies from static documents into practical, living tools that guide evaluations, support defensible scoring, reduce subjectivity, and build trust with frontline staff.
Register to WatchTurning Quality Assurance into Recognition: Building Morale Through Meaningful Feedback
Having celebrated National Public Safety Telecommunicators Week this month, this session reflects on how to carry that energy forward by creating meaningful recognition throughout the year through quality assurance.
Learn how to use QA as a powerful storytelling tool that celebrates success, reinforces strong performance, boosts confidence, strengthens engagement, and helps your team feel seen, valued, and motivated to excel.
Register to WatchInterested in our Quality Assurance Program, and want to get some information?
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