Who We Are

These are the professionals helping fulfill our training mission.

Nathan Lee

President
Matt Grogan

Director of Program Development
Josh Fonseca

Instructor
Tina DeCola

Instructor
Karlea Brown

Instructor
Amber "AJ" Darby

Training is our heart...

But we are so much more

In addition to initiatives to help the lives of dispatchers through training and our technology partners, quality assurance, and the lovely faces above - we are led by a phenomenal Board of Directors, office staff, and volunteers.

Nothing we do is possible without them, and the love we receive from the 9-1-1 industry. It is our unspoken mission to keep earning that trust and comradery.

Thanks for being here.

Upcoming Live Presentations

08 Apr
"A Victim's Plea; Meeting Expectations" Tewksbury, MA 04/8/2025
A Victim's Plea; A 9-1-1 Call for Excellence
Northern Middlesex RECC
V i e w   E v e n t  
06 May
"Victim's Plea: A 9-1-1 Call for Excellence" St. Augustine, FL 04/06/2025
A Victim's Plea; A 9-1-1 Call for Excellence
St Johns County Sheriff
V i e w   E v e n t  
08 May
"Victim's Plea: A 9-1-1 Call for Excellence" St. Augustine, FL 05/08/2025
A Victim's Plea; A 9-1-1 Call for Excellence
St Johns County Sheriff
V i e w   E v e n t  
28 Apr
"Victim's Plea: A 9-1-1 Call for Excellence" Des Moines, IA 04/28/2025
A Victim's Plea; A 9-1-1 Call for Excellence
Iowa APCO/NENA Spring Conference
V i e w   E v e n t  
29 Apr
"Domestic Violence: Why They Stay" Des Moines, IA 04/29/2025
Domestic Violence: Why They Stay
Iowa APCO/NENA Spring Conference
V i e w   E v e n t  
20 May
"Victim's Plea: A 9-1-1 Call for Excellence" Springfield, TN 05/20/2025
A Victim's Plea; A 9-1-1 Call for Excellence
Roberston County 911
V i e w   E v e n t  
22 May
"Victim's Plea: A 9-1-1 Call for Excellence" Springfield, TN 05/22/2025
A Victim's Plea; A 9-1-1 Call for Excellence
Roberston County 911
V i e w   E v e n t  
22 May
"Human Trafficking Preparedness for the 9-1-1 Professional" Hartford, CT 05/22/2025
Human Trafficking Preparedness for the 9-1-1 Professional
Hartford Department of Emergency Services and Telecommunications
V i e w   E v e n t  
22 May
"Best Practices of a Successful CTO Program" Littleton, CO 05/22/2025
Building a Successful CTO Program
Arapahoe County 911 Authority
V i e w   E v e n t  
10 Jun
"Lessons Learned from an Active Shooter" Tarrant County 06/10/2025
Lessons Learned from an Active Shooter
Tarrant County 911 District
V i e w   E v e n t  
14 Jul
"A Helping Hand: Peer Support in Your Communications Center" Bexar Metro 07/14/2025
A Helping Hand: Peer Support in Your Communication Center
Bexar Metro 9-1-1
V i e w   E v e n t  
15 Jul
"Domestic Violence: Why They Stay" Bexar Metro 07/15/2025
Why They Stay; Domestic Violence Awareness
Bexar Metro 9-1-1
V i e w   E v e n t  
16 Jul
"Victim's Plea: A 9-1-1 Call for Excellence" Bexar Metro 07/16/2025
A Victim's Plea; A 9-1-1 Call for Excellence
Bexar Metro 9-1-1
V i e w   E v e n t  
14 Aug
"A Victim's Plea; a 9-1-1 for Excellence" Kalamazoo, MI 08/14/2025
A Victim's Plea; A 9-1-1 Call for Excellence
Kalamazoo County Consolidated Dispatch Authority
V i e w   E v e n t  
18 Aug
"Frontline Supervisor Essentials for 9-1-1 Professionals" Frankfort, IN 08/18/2025
Frontline Supervisor Essentials
Clinton County Central Dispatch
V i e w   E v e n t  
09 Sep
"Domestic Violence: Why They Stay" Auburn, NY 09/09/2025
Why They Stay; Domestic Violence Awareness
Cayuga County 911
V i e w   E v e n t  
10 Sep
"Domestic Violence: Why They Stay" Auburn, NY 09/10/2025
Why They Stay; Domestic Violence Awareness
Cayuga County 911
V i e w   E v e n t  
10 Oct
"A Victim's Plea; a 9-1-1 for Excellence" Frankfort, IN 10/10/2025
A Victim's Plea; A 9-1-1 Call for Excellence
Denise Amber Lee Foundation
V i e w   E v e n t  

Made possible thanks to our corporate partners, including: