Who We Are

These are the professionals helping fulfill our training mission.

Nathan Lee

President
Matt Grogan

Director of Program Development
Josh Fonseca

Instructor
Tina DeCola

Instructor
Karlea Brown

Instructor
Amber "AJ" Darby

Training is our heart...

But we are so much more

In addition to initiatives to help the lives of dispatchers through training and our technology partners, quality assurance, and the lovely faces above - we are led by a phenomenal Board of Directors, office staff, and volunteers.

Nothing we do is possible without them, and the love we receive from the 9-1-1 industry. It is our unspoken mission to keep earning that trust and comradery.

Thanks for being here.

Upcoming Live Presentations

09 Sep
"Domestic Violence: Why They Stay" Auburn, NY 09/09/2025
Why They Stay; Domestic Violence Awareness
Cayuga County 911
V i e w   E v e n t  
10 Sep
"Domestic Violence: Why They Stay" Auburn, NY 09/10/2025
Why They Stay; Domestic Violence Awareness
Cayuga County 911
V i e w   E v e n t  
01 Oct
"Victim's Plea: A 9-1-1 Call for Excellence" Newport News, VA 10/01/2025
A Victim's Plea; A 9-1-1 Call for Excellence
Newport News Police Department
V i e w   E v e n t  
10 Oct
"A Victim's Plea; a 9-1-1 for Excellence" Frankfort, IN 10/10/2025
A Victim's Plea; A 9-1-1 Call for Excellence
Denise Amber Lee Foundation
V i e w   E v e n t  
30 Oct
"Best Practices of a Successful CTO Program" Littleton, CO 10/30/2025
Building a Successful CTO Program
Arapahoe County 911 Authority
V i e w   E v e n t  
04 Nov
"Victim's Plea: A 9-1-1 Call for Excellence" Elizabethtown, KY 11/04/2025
A Victim's Plea; A 9-1-1 Call for Excellence
Hardin County 9-1-1
V i e w   E v e n t  
05 Nov
"Victim's Plea: A 9-1-1 Call for Excellence" Elizabethtown, KY 11/05/2025
A Victim's Plea; A 9-1-1 Call for Excellence
Hardin County 9-1-1
V i e w   E v e n t  
14 Nov
"Human Trafficking Preparedness for the 9-1-1 Professional" Natick, MA 11/14/2025
Human Trafficking Preparedness for the 9-1-1 Professional
Natick Police Department
V i e w   E v e n t  
01 Dec
"Domestic Violence: Why They Stay" Wilbraham, MA 12/01/2025
Why They Stay; Domestic Violence Awareness
Wilbraham RECC
V i e w   E v e n t  
12 Dec
"A Victim's Plea; a 9-1-1 Call for Excellence" Natick, MA 12/12/2025
A Victim's Plea; A 9-1-1 Call for Excellence
Natick Police Department
V i e w   E v e n t  
13 Jan
"A Victim's Plea; a 9-1-1 for Excellence" Kalamazoo, MI 01/13/2026
A Victim's Plea; A 9-1-1 Call for Excellence
Kalamazoo County Consolidated Dispatch Authority
V i e w   E v e n t  

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