This comprehensive course is designed for 9-1-1 frontline supervisors seeking to enhance their leadership and decision-making skills under pressure. Participants will learn essential tactics for handling complex incidents, building team cohesion, and maintaining composure in high-stress situations. The curriculum includes practical exercises, including scenario-based simulations, communication mastery, conflict resolution, and performance management. Whether you're looking for core leadership development in an 8-hour course or an advanced, in-depth experience over two days, this training will equip you with the tools to effectively lead your team during everyday challenges and major emergencies. (8 hours)