Elevate your leadership skills and unlock your full potential with this dynamic, hands-on course tailored for 9-1-1 frontline supervisors. Whether you're currently in a supervisory role or preparing to step into one, this class is designed to sharpen your ability to make confident, tactical decisions in high-pressure environments.

Through a powerful blend of expert-led instruction, immersive scenarios, and interactive exercises, you'll gain the critical skills needed to lead with clarity and precision in complex, real-time situations. You'll learn how to assess emerging challenges, prioritize effectively, and make decisions that ensure both the safety of the public and the efficiency of your team.

This course isn’t just about managing situations—it's about cultivating the next generation of leaders. You’ll leave with the tools to inspire confidence in yourself and your team, to lead by example, and to foster a culture of mentorship and growth within your organization.

Join us for this transformative learning experience and gain the confidence, insight, and leadership strategies to rise to any challenge and lead with distinction in the world of emergency communications.

Course Highlights:

• Dynamic, hands-on training designed for current and aspiring 9-1-1 frontline supervisors
• Expert-led instruction focused on real-world emergency communication challenges
• Immersive scenarios and interactive exercises to develop tactical decision-making skills
• Learn to lead with clarity, inspire confidence, and foster a culture of growth

What You'll Learn:

• Leadership Essentials: Core traits and strategies for becoming an effective frontline leader
• Tactical Decision-Making: Frameworks for making confident, real-time decisions under pressure
• Communication Mastery: Techniques to maintain command presence and communicate clearly in chaotic situations
• Building Team Trust: Foster accountability, cohesion, and a culture of mutual support
• Conflict Resolution: Handle difficult conversations and de-escalate tensions effectively
• Mentorship and Growth: Develop and inspire the next generation of leaders within your team
• Crisis Leadership: Maintain composure and lead effectively during large-scale emergencies
• Performance Management: Document leadership decisions and coach your team for success

Course Formats:

8-Hour Class:

A focused, full-day session designed to provide essential leadership skills through expert instruction and practical exercises.

16-Hour/2-Day Class:

A deep dive into advanced leadership techniques, including extensive scenario-based training, peer coaching, and strategic leadership planning.