Who We Are

Training is our heart...

But we are so much more

In addition to initiatives to help the lives of dispatchers through training and our technology partners, quality assurance, and the lovely faces above - we are led by a phenomenal Board of Directors, office staff, and volunteers.

Nothing we do is possible without them, and the love we receive from the 9-1-1 industry. It is our unspoken mission to keep earning that trust and comradery.

Thanks for being here.

Upcoming Live Presentations

01 Oct
"Victim's Plea: A 9-1-1 Call for Excellence" Newport News, VA 10/01/2025
A Victim's Plea; A 9-1-1 Call for Excellence
Newport News Police Department
10 Oct
"A Victim's Plea; a 9-1-1 for Excellence" Frankfort, IN 10/10/2025
A Victim's Plea; A 9-1-1 Call for Excellence
Denise Amber Lee Foundation
20 Oct
"Victim's Plea: A 9-1-1 Call for Excellence" Pierre, SD 10/20/2025
A Victim's Plea; A 9-1-1 Call for Excellence
South Dakota Law Enforcement Academy
21 Oct
"Domestic Violence: Why They Stay" Pierre, SD 10/21/2025
Why They Stay; Domestic Violence Awareness
South Dakota Law Enforcement Academy
22 Oct
"Human Trafficking Awareness for the 9-1-1 Professional" Pierre, SD 10/22/2025
Human Trafficking Preparedness for the 9-1-1 Professional
South Dakota Law Enforcement Academy
23 Oct
"Frontline Supervisor Essentials" Pierre, SD 10/23/2025
Frontline Supervisor Essentials
South Dakota Law Enforcement Academy
28 Oct
"A Victim's Plea; a 9-1-1 Call for Excellence" Clinton, NC 10/28/2025
A Victim's Plea; A 9-1-1 Call for Excellence
Sampson County
30 Oct
"A Victim's Plea; a 9-1-1 Call for Excellence" Clinton, NC 10/30/2025
A Victim's Plea; A 9-1-1 Call for Excellence
Sampson County
30 Oct
"Best Practices of a Successful CTO Program" Littleton, CO 10/30/2025
Building a Successful CTO Program
Arapahoe County 911 Authority
04 Nov
"Victim's Plea: A 9-1-1 Call for Excellence" Elizabethtown, KY 11/04/2025
A Victim's Plea; A 9-1-1 Call for Excellence
Hardin County 9-1-1
05 Nov
"Victim's Plea: A 9-1-1 Call for Excellence" Elizabethtown, KY 11/05/2025
A Victim's Plea; A 9-1-1 Call for Excellence
Hardin County 9-1-1
11 Nov
"Human Trafficking Preparedness for the 9-1-1 Professional" West Yarmouth, MA 11/11/2025
Human Trafficking Preparedness for the 9-1-1 Professional
Yarmouth Police Department
14 Nov
"Human Trafficking Preparedness for the 9-1-1 Professional" Natick, MA 11/14/2025
Human Trafficking Preparedness for the 9-1-1 Professional
Natick Police Department
01 Dec
"Domestic Violence: Why They Stay" Wilbraham, MA 12/01/2025
Why They Stay; Domestic Violence Awareness
Wilbraham RECC
04 Dec
"A Victim's Plea; a 9-1-1 Call for Excellence" Carlsbad, CA 12/04/2025
A Victim's Plea; A 9-1-1 Call for Excellence
City of Carlsbad
08 Dec
"A Victim's Plea; a 9-1-1 Call for Excellence" Laconia, NH 12/08/2025
A Victim's Plea; A 9-1-1 Call for Excellence
City of Laconia Police Department
10 Dec
"Human Trafficking Preparedness for the 9-1-1 Professional" West Yarmouth, MA 12/10/2025
Human Trafficking Preparedness for the 9-1-1 Professional
Yarmouth Police Department
12 Dec
"A Victim's Plea; a 9-1-1 Call for Excellence" Natick, MA 12/12/2025
A Victim's Plea; A 9-1-1 Call for Excellence
Natick Police Department
13 Jan
"A Victim's Plea; a 9-1-1 for Excellence" Kalamazoo, MI 01/13/2026
A Victim's Plea; A 9-1-1 Call for Excellence
Kalamazoo County Consolidated Dispatch Authority