Who We Are

These are the professionals helping fulfill our training mission.

Nathan Lee

President
Matt Grogan

Director of Program Development
Josh Fonseca

Instructor
Tina DeCola

Instructor
Karlea Brown

Instructor
Amber "AJ" Darby

Online Platform Manager

Training is our heart...

But we are so much more

In addition to initiatives to help the lives of dispatchers through training and our technology partners, quality assurance, and the lovely faces above - we are led by a phenomenal Board of Directors, office staff, and volunteers.

Nothing we do is possible without them, and the love we receive from the 9-1-1 industry. It is our unspoken mission to keep earning that trust and comradery.

Thanks for being here.

Upcoming Live Presentations

02 Mar
"Domestic Violence: Why They Stay" Wilbraham, MA 03/02/2026
Why They Stay; Domestic Violence Awareness
Wilbraham RECC
V i e w   E v e n t  
12 Mar
"A Victim's Plea; a 9-1-1 Call for Excellence" Brockton, MA 03/12/2026
A Victim's Plea; A 9-1-1 Call for Excellence
Brockton Police Department
V i e w   E v e n t  
17 Mar
"A Victim's Plea; a 9-1-1 Call for Excellence" Currituck, NC 03/17/2026
A Victim's Plea; A 9-1-1 Call for Excellence
Currituck Sheriff's Office
V i e w   E v e n t  
18 Mar
"A Victim's Plea; a 9-1-1 Call for Excellence" Currituck, NC 03/18/2026
A Victim's Plea; A 9-1-1 Call for Excellence
Currituck Sheriff's Office
V i e w   E v e n t  
24 Mar
"Lessons Learned from an Active Shooter" Pittsylvania, VA 03/24/2026
Lessons Learned from an Active Shooter
Pittsylvania Public Safety
V i e w   E v e n t  
24 Mar
"Human Trafficking Preparedness for the 9-1-1 Professional" Long Beach, CA 03/24/2026
Human Trafficking Preparedness for the 9-1-1 Professional
Long Beach Emergency Communications
V i e w   E v e n t  
25 Mar
"A Victim's Plea; a 9-1-1 Call for Excellence" Kissimmee, FL 03/24/2026
A Victim's Plea; A 9-1-1 Call for Excellence
Kissimmee Police Department
V i e w   E v e n t  
25 Mar
"Human Trafficking Preparedness for the 9-1-1 Professional" Long Beach, CA 03/25/2026
Human Trafficking Preparedness for the 9-1-1 Professional
Long Beach Emergency Communications
V i e w   E v e n t  
25 Mar
"Lessons Learned from an Active Shooter" Pittsylvania, VA 03/25/2026
Lessons Learned from an Active Shooter
Pittsylvania Public Safety
V i e w   E v e n t  
26 Mar
"A Victim's Plea; a 9-1-1 Call for Excellence" Tempe, AZ 03/26/2026
A Victim's Plea; A 9-1-1 Call for Excellence
Scottsdale Police Department
V i e w   E v e n t  
27 Mar
"A Victim's Plea; a 9-1-1 Call for Excellence" Tempe, AZ 03/27/2026
A Victim's Plea; A 9-1-1 Call for Excellence
Scottsdale Police Department
V i e w   E v e n t  
06 Apr
"A Victim's Plea; a 9-1-1 Call for Excellence" CapCog 04/06/2026
A Victim's Plea; A 9-1-1 Call for Excellence
CapCog
V i e w   E v e n t  
07 Apr
"A Victim's Plea; a 9-1-1 Call for Excellence" Greater Harris, TX 04/07/2026
A Victim's Plea; A 9-1-1 Call for Excellence
Greater Harris
V i e w   E v e n t  
08 Apr
"Essential Crisis Call Skills: Navigating Suicidal and Mental Health Emergencies" CapCog, TX 04/08/2026
Essential Crisis Call Skills: Navigating Suicidal and Mental Health Emergencies
CapCog
V i e w   E v e n t  
15 Apr
"A Victim's Plea; A 9-1-1 Call for Excellence" Elyria, OH 04/15/2026
A Victim's Plea; A 9-1-1 Call for Excellence
Lorain County
V i e w   E v e n t  
05 May
"Human Trafficking Preparedness for the 9-1-1 Professional" Colorado APCO/NENA Conference - PreCon 05/04/2026
Human Trafficking Preparedness for the 9-1-1 Professional
Colorado APCO/NENA
V i e w   E v e n t  
05 May
"Power of Choice" Colorado APCO/NENA Conference - Opening Keynote 05/05/2026
The Power of Choice
Colorado APCO/NENA
V i e w   E v e n t  
07 May
"Frontline Supervisor Essentials" Dothan, AL - 05/07/2026
Frontline Supervisor Essentials
Dothan Police Department
V i e w   E v e n t  
16 Jun
"A Victim's Plea; a 9-1-1 Call for Excellence" Auburn, NY 06/16/2026
A Victim's Plea; A 9-1-1 Call for Excellence
Cayuga County
V i e w   E v e n t  
11 Aug
"A Victim's Plea; a 9-1-1 Call for Excellence" Daphne, AL 08/11/2026
A Victim's Plea; A 9-1-1 Call for Excellence
Daphne Police Department
V i e w   E v e n t  
13 Aug
"A Victim's Plea; a 9-1-1 Call for Excellence" Manchester, NH 08/13/2026
A Victim's Plea; A 9-1-1 Call for Excellence
Manchester NH Police Department
V i e w   E v e n t  
02 Sep
"A Victim's Plea; a 9-1-1 Call for Excellence" Tampa, FL 09/02/2026
A Victim's Plea; A 9-1-1 Call for Excellence
Tampa International Airport Police Department
V i e w   E v e n t  
24 Sep
"A Victim's Plea; a 9-1-1 Call for Excellence" Chicopee, MA 09/24/2026
A Victim's Plea; A 9-1-1 Call for Excellence
WESTCOMM Regional Dispatch
V i e w   E v e n t  
25 Sep
"A Victim's Plea; a 9-1-1 Call for Excellence" Chicopee, MA 09/25/2026
A Victim's Plea; A 9-1-1 Call for Excellence
WESTCOMM Regional Dispatch
V i e w   E v e n t  
March - Promoted but Not Prepared: A Survival Guide for New Supervisors
Denise Amber Lee Foundation
V i e w   E v e n t  

Made possible thanks to our corporate partners, including: