Who We Are

Training is our heart...

But we are so much more

In addition to initiatives to help the lives of dispatchers through training and our technology partners, quality assurance, and the lovely faces above - we are led by a phenomenal Board of Directors, office staff, and volunteers.

Nothing we do is possible without them, and the love we receive from the 9-1-1 industry. It is our unspoken mission to keep earning that trust and comradery.

Thanks for being here.

Upcoming Live Presentations

12 Dec
"A Victim's Plea; a 9-1-1 Call for Excellence" Natick, MA 12/12/2025
A Victim's Plea; A 9-1-1 Call for Excellence
Natick Police Department
13 Jan
"A Victim's Plea; a 9-1-1 for Excellence" Kalamazoo, MI 01/13/2026
A Victim's Plea; A 9-1-1 Call for Excellence
Kalamazoo County Consolidated Dispatch Authority
25 Jan
"Onstage Under Pressure: Disney-Inspired Service for the Headset" Knoxville, TN 1/25/2026
Be the Difference Pre-Conference Course
Be the Difference Conference
25 Jan
Be The Difference 5K
Denise Amber Lee Foundation
02 Mar
"Domestic Violence: Why They Stay" Wilbraham, MA 03/02/2026
Why They Stay; Domestic Violence Awareness
Wilbraham RECC
26 Mar
"A Victim's Plea; a 9-1-1 Call for Excellence" Tempe, AZ 03/26/2026
A Victim's Plea; A 9-1-1 Call for Excellence
Scottsdale Police Department
27 Mar
"A Victim's Plea; a 9-1-1 Call for Excellence" Tempe, AZ 03/27/2026
A Victim's Plea; A 9-1-1 Call for Excellence
Scottsdale Police Department