Transform your communication skills, strengthen relationships, and enhance your ability to provide exceptional service — all while adding practical tools to your leadership and communication toolbox.

This engaging and hands-on course is specifically designed for 9-1-1 professionals who are seeking to improve their interactions with callers, team members, and even those in their personal lives. Whether you're a frontline dispatcher, supervisor, or support staff, this class delivers actionable strategies and essential customer service techniques that can be used immediately to foster better communication and build positive relationships.

Through a combination of interactive activities, expert-led discussions, and practical exercises, you'll gain a deeper understanding of how word choices and communication techniques can shape the outcome of any interaction — from handling high-stress emergency calls to building rapport with colleagues and even improving personal conversations.

Key Takeaways:

• Essential Customer Service Techniques for 9-1-1 Professionals: Learn proven strategies to handle diverse caller situations with empathy, patience, and professionalism, even in high-pressure scenarios.
• Instant Communication Tools for Your Toolbox: Gain simple, effective word tips and phrases that immediately improve communication and relationships in both your professional and personal life.
• Building Trust and Rapport: Master techniques that foster trust and calm callers quickly while enhancing your ability to connect with others.
• Handling Difficult Situations: Develop skills to de-escalate tense conversations and navigate challenging interactions with confidence.
• Effective Team Communication: Improve collaboration and strengthen relationships within your communication center by using practical language and empathy-driven communication strategies.

Why Attend This Class:

• Immediate, Practical Application: Walk away with a toolbox of communication techniques that you can use right away — during your next call, shift, or personal conversation.
• Enhanced Relationships: Build stronger connections with callers, colleagues, and the people in your everyday life through improved communication strategies.
• Confidence in Any Situation: Learn how to navigate even the most challenging conversations with clarity and composure.
• Professional and Personal Growth: Strengthen the communication skills that matter most for success in your career and fulfillment in your personal relationships.

Join us for this transformative training and leave with the confidence and tools you need to foster better communication, build stronger relationships, and provide exceptional service in the world of 9-1-1 communications — and beyond.

Taught by Dawn Shumway from Davis County Sheriff’s