About the Event

November 2026 SESSION

Great performance in 9-1-1 doesn’t happen by accident—it grows from the culture that surrounds the people who answer the call. “Beyond Good Enough” examines how communication center culture directly influences performance, accountability, resilience, and the overall quality of service delivered during critical moments.

This session explores the subtle yet powerful ways culture shapes how telecommunicators make decisions, handle stress, support one another, and engage with the communities they serve. Participants will take a close look at the factors that build (or erode) strong workplace culture: expectations, trust, communication styles, leadership behaviors, peer influence, and shared values. Through practical examples and real-world application, this training highlights how shifting from a “good enough” mindset to a culture of excellence can transform performance—when it matters most.

Key Outcomes

Participants will learn how to:

– Identify culture-driven behaviors that influence call-handling performance
– Recognize how mindset, norms, and expectations affect daily operations
– Strengthen accountability and professional standards across the team
– Understand the connection between culture, morale, and service quality
– Support an environment that elevates excellence rather than settling for “good enough”
– Includes certificate of completion + on-demand access

2026 VIRTUAL LEARNING SESSIONS (VLS) – FULL SERIES

INTRODUCTION

The 2026 DALF Virtual Learning Sessions (VLS) deliver a full year of powerful, relevant, and practical education for 9-1-1 professionals. Each month features a 90–120 minute deep-dive session covering the most important and trending topics in emergency communications — including leadership, culture, crisis response, mental health, human trafficking, quality assurance, and more.
All registrants receive certificates of completion, and every webinar is available on-demand for flexible viewing.

PRICING

Full Series Access – $75

Includes all 12 monthly sessions, on-demand viewing, and certificates of completion.
Purchase the full series here:
👉 2026 VLS Series All-Access Pass

Individual Sessions – $15 each

Ideal for those seeking focused, topic-specific training without registering for the full year.

Facilitated By