About the Event

June 2026 SESSION

Every second matters during cardiac arrest, and the actions of a telecommunicator can be the deciding factor between life and death. “Telecommunicator CPR (T-CPR) Best Practices: Saving Lives Through the Headset” provides the essential skills, strategies, and confidence-building techniques needed to deliver fast, effective, and standardized CPR instructions over the phone.

This session explores current national T-CPR guidelines, caller management approaches, and proven communication techniques that help overcome panic, confusion, and hesitation. Participants will learn how to quickly identify cardiac arrest, provide clear step-by-step instructions, keep callers engaged, and coordinate with responding crews—all while working within the constraints of the 9-1-1 environment.

From best practices and QA considerations to real-world examples and performance benchmarks, this session equips telecommunicators with actionable tools to save more lives, more often.

Key Outcomes
– Master rapid recognition of cardiac arrest
– Deliver clear, concise, and confident CPR instructions
– Overcome caller barriers such as panic, fear, or uncertainty
– Strengthen communication skills under extreme pressure
– Understand national T-CPR standards and QA expectations
– Includes certificate of completion + on-demand access

2026 VIRTUAL LEARNING SESSIONS (VLS) – FULL SERIES

INTRODUCTION

The 2026 DALF Virtual Learning Sessions (VLS) deliver a full year of powerful, relevant, and practical education for 9-1-1 professionals. Each month features a 90–120 minute deep-dive session covering the most important and trending topics in emergency communications — including leadership, culture, crisis response, mental health, human trafficking, quality assurance, and more.
All registrants receive certificates of completion, and every webinar is available on-demand for flexible viewing.

PRICING

Full Series Access – $75

Includes all 12 monthly sessions, on-demand viewing, and certificates of completion.
Purchase the full series here:
👉 2026 VLS Series All-Access Pass

Individual Sessions – $15 each

Ideal for those seeking focused, topic-specific training without registering for the full year.

Facilitated By