About the Event

March 2026 SESSION

Stepping into a supervisory role in 9-1-1 is one of the most challenging transitions in public safety. “Promoted but Not Prepared” is a practical, honest, and highly relevant session designed to help new—or soon-to-be—supervisors navigate the shift from peer to leader with confidence.

This session explores the most common struggles new supervisors face: earning respect, communicating expectations, managing former peers, addressing performance issues, and finding your own leadership style in a high-stress environment. Participants will learn actionable strategies for balancing empathy with accountability, making fair decisions, and establishing credibility early.

Whether you're newly promoted, preparing for advancement, or looking to strengthen your leadership foundation, this session provides real-world tools that make the transition smoother, clearer, and more successful.

Key Outcomes
– Build confidence in the transition from peer to supervisor
– Handle difficult conversations and performance issues effectively
– Establish credibility and healthy boundaries
– Strengthen communication and team relationships
– Develop a leadership style tailored to high-pressure 9-1-1 environments
– Includes certificate of completion + on-demand access

2026 VIRTUAL LEARNING SESSIONS (VLS) – FULL SERIES

INTRODUCTION

The 2026 DALF Virtual Learning Sessions (VLS) deliver a full year of powerful, relevant, and practical education for 9-1-1 professionals. Each month features a 90–120 minute deep-dive session covering the most important and trending topics in emergency communications — including leadership, culture, crisis response, mental health, human trafficking, quality assurance, and more.
All registrants receive certificates of completion, and every webinar is available on-demand for flexible viewing.

PRICING

Full Series Access – $75

Includes all 12 monthly sessions, on-demand viewing, and certificates of completion.
Purchase the full series here:
👉 2026 VLS Series All-Access Pass

Individual Sessions – $15 each

Ideal for those seeking focused, topic-specific training without registering for the full year.

Facilitated By