About the Event

November 2026 SESSION

When a critical incident shakes a 9-1-1 center, the impact doesn’t end when the call disconnects. How an agency supports its people afterward can determine whether the event becomes a catalyst for growth or a source of long-term harm.
Part 2 of this two-part series explores how organizational culture shapes the recovery process — emotionally, operationally, and collectively — following difficult or traumatic calls.

This session examines the “aftermath effect”: how communication, leadership behavior, psychological safety, and team norms influence resilience and workplace well-being. Using real-world scenarios, it highlights what healthy cultures do differently to help teams process, learn, adapt, and support each other long after the incident is over.

Participants will leave with strategies to foster a culture that not only survives adversity but grows stronger because of it.

Key Outcomes

• Understand how organizational culture influences emotional recovery after traumatic or high-impact calls

• Learn practices that promote psychological safety, trust, and collaborative healing

• Identify leadership behaviors that support staff after critical incidents

• Explore how to turn difficult events into opportunities for learning and improvement

• Build cultural habits that strengthen long-term resilience and team cohesion

2026 VIRTUAL LEARNING SESSIONS (VLS) – FULL SERIES

INTRODUCTION

The 2026 DALF Virtual Learning Sessions (VLS) deliver a full year of powerful, relevant, and practical education for 9-1-1 professionals. Each month features a 90–120 minute deep-dive session covering the most important and trending topics in emergency communications — including leadership, culture, crisis response, mental health, human trafficking, quality assurance, and more.
All registrants receive certificates of completion, and every webinar is available on-demand for flexible viewing.

PRICING

Full Series Access – $75

Includes all 12 monthly sessions, on-demand viewing, and certificates of completion.
Purchase the full series here:
👉 2026 VLS Series All-Access Pass

Individual Sessions – $15 each

Ideal for those seeking focused, topic-specific training without registering for the full year.

Facilitated By