Karin began her career in public safety in 1997 as a dispatcher at a one-position ECC. After two years dispatching Police, Fire, and EMS, she moved to a medium-sized ECC next door. In 2000, her agency began replacing the CAD System. Karin had the opportunity to be a trainer on the new system and worked closely through the configuration process with her team and the CAD vendor – this gave her a first-hand look at how a system is built for an agency and an opportunity to voice how the agency would use the system. In 2004, she was promoted to supervisor, where shewas responsible for the technical systems used in the center such as CPE, CAD, and Logging recorder. Karin has participated in many user groups and industry advisory boards for some of the top 9-1-1 industry software providers. She drove enhancements by solving frontline users’ needs and has gained connections and knowledge in both the private and public sector over the years. Karin currently serves as the Senior Director of Public Safety at RapidSOS and the Private Sector Director on the NENA Board.