Halcyon Frank is a full-time dispatcher for a county, handling law enforcement, Fire, and EMS calls. She has been working in the industry for over 6 years. She recently founded The Dispatch Lab, a place where you can “mix together the right elements of on-site and online training with networking and communication to develop individual and group success”. She is also the owner of the #BeAnEncourager Brand to help bring more positivity to dispatch and beyond. She has an unwavering belief that we have the power to make our first responder environment better for everyone if we work together.