Patrick Botz has been a key figure in the public safety industry for the past 15 years, serving in a variety of operational, consultant and managerial roles. As Director of Engagement at NICE Public Safety, he focuses on the mission-critical aspects of analyzing and improving 911 communications, quality assurance and operational performance. Patrick is a highly-acclaimed speaker and author of the book 'The High Performing PSAP: Best Practices for NG9-1-1 Recording and Quality Assurance.' His thought leadership articles have been published in NENA's The Call Magazine, APCO Public Safety Communications Magazine, Communications and 911 Magazine. Patrick holds an MBA from Pepperdine University and a BSE in Engineering from Arizona State University.