Melanie Neal is a 32-year public safety veteran having served as a Deputy Sheriff and in various roles in the 911 field. She has served as a Telecommunicator, 911 Shift Supervisor, and 911 Operations Manager. Currently she serves as the Executive Director of Guilford Metro 911, one of the largest consolidated centers in the State of North Carolina. Guilford Metro 911 combines the former Guilford County and City of Greensboro 911 centers and officially consolidated in 2006. Guilford Metro 911 is recognized as an Accredited Center of Excellence (ACE) through the International Academies of Emergency Dispatch in Emergency Fire Dispatch (EFD) and Emergency Medical Dispatch (EMD). The centers training curriculum meets the APCO ANS 3.103.2-2015: Minimum Training Standards for Public Safety Telecommunicators and is designated to carry “APCO International’s Agency Training Program Certification.” The center is also a 911 Call Center Partner with the National Center for Missing & Exploited Children (NCMEC) since 2012. In addition, Guilford Metro 911 also maintains communications standards for Greensboro Police (CALEA), Guilford County Emergency Medical Services (CAAS), and Greensboro (ISO- Class 1) and Guilford County Fire (ISO).
Director Neal also oversees the Guilford Metro P25/800 MHz regional radio network that includes Greensboro, Guilford County, and the Cities of High Point, Burlington, and most recently, Thomasville. She is a former North Carolina APCO President (17/18), Graduate of APCO International’s RPL program (Registered Public Safety Leader), Obtained her Emergency Number Professional Certification (ENP), and a Graduate of City of Greensboro Leadership Edge Program.