Be the Difference - Schedule
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Tuesday, February 9, 2021 |
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8:00-8:30 am |
Welcome to BTD Virtual Conference | Nathan Lee | |
| Nathan Lee, CEO & Founder, of the Denise Amber Lee Foundation will kick-off the first ever Be the Difference Virtual Conference. |
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8:45-9:15 am |
People-Centered Public Safety Software for Call Takers and Dispatchers Lessening Your Mental Load by Design |
Lynne Houserman |
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| How companies design and build public safety software not only makes the world safer, but makes all the difference in how intuitive it is for 9-1-1 call takers and dispatchers to use. Call takers, dispatchers and first responders have some of the toughest jobs in the world - on a normal day. Their jobs grow more complex as agencies face global pandemics, natural disasters, civil unrest and changes in technology. In this talk, we will explore how Motorola Solutions is tackling the challenges of designing call handling and dispatch software and why we believe it is imperative that all vendors serving public safety shift the focus away from technology and toward people. | |||
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9:15-9:30 am |
Be the Difference Award Presentation | Nathan Lee, Ken Rey, Matt Grogan | |
| Nathan Lee and Motorola will announce 1 of 3 Be the Difference Award Winners | |||
9:30-10:30 am |
Why is it So Hard? Perspective on Tough Topics in Your Center | Sara Weston Halcyon Frank |
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| Do you ever wonder, “why is it so hard”? You’re in the 911 profession, of course you do. We’re willing to bet you think these very words in your mind about 1,000 times each day. Join Halcyon Frank and Sara Weston in discussing why seemingly straight-forward situations seem to be so difficult in our 911 centers. We’ll cover why things like finding training, dealing with stress and accepting change are actually quite difficult and provide tactical advice on where to start and what our experience has taught us. |
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10:45-11:45 am |
Stress; It’s All In Your Head | Tony Harrison | |
| 2020 may have been the most stressful year in memory. This class is designed to provide you some simple to use stress management techniques that work. The course will go over several techniques so you can find the ones that can work the best for you. |
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12:00-1:00 pm |
Technology to Make 9-1-1 Call Handling Easier for You - Diamond Sponsor Vendor Hall Session |
Anita Pitt, Stacy Needham, Kim Siepert, Krista Dowler |
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Your responsibilities in managing 9-1-1 calls are hard, really hard, even on a good day. How can technology help make your job easier and allow you to gain useful data at your fingertips to better protect first responders and serve citizens? Join us as we look at two new technologies, designed for you, to decrease the load on your working memory and give you new insight at the scene, among other invaluable benefits. Listen as Anita Pitt, 911 Manager Brazos Valley Council of Governments, Texas, and Stacy Needham, ECC Chief, Manatee County Emergency Communications, Florida., share the experiences of their call takers and dispatchers in using these new services. Motorola Solutions’ product managers, Kim Siepert and Krista Dowler, will facilitate the discussion and make sure all your questions are answered. |
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12:00-1:00 pm |
Getting a Big Picture View of Your 9-1-1 Operations - Diamond Sponsor Vendor Hall Session |
Patrick Botz
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| To effectively run your emergency communication center, you need clear visibility into what’s happening and why things happened the way they did, to be able to make adjustments before problems get out of hand. Is your center so laser focused on the pure mechanics of handling 9-1-1 calls that you’re missing the big picture?
In this informative session, you will learn how to look beyond call handling and get the big picture of what’s happening, how and why, so you can effect true transformation.
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12:00-1:00 pm |
The New “Normal” of 911 - Diamond Sponsor Vendor Hall Session |
Matko Papic |
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| It is not just the year we survived, it is the convergence of emerging technologies, healthcare, politics, and the economy that prompts us to prepare for increasing pressure on 911 operation centers. We will all be facing new challenges in this new year. Join us to hear from Matko Papic as we discuss the new realities affecting you and your industry and how we can work together to create the best environment for you! | |||
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12:00-1:00 pm |
Value of Visual data in your PSAP - Platinum Sponsor Vendor Hall Session |
Caleb Branch |
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| Value of Visual data, its use in the PSAP, and its implication for public safety response in both planned and non-planned events. This discussion will include next generation 9-1-1 data aggregation and case studies of events where NG data collection made the difference in response. |
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1:15-2:15 pm |
Surviving a Derecho—Lessons Learned from an Inland Hurricane | Joe McCarville | |
| In August 2020 Iowa went through a rare weather phenomenon called a DERECHO which caused severe damage across the whole state. This session will focus on the impact the Derecho had on a 911 center during and after the storm. During this session attendees will hear how the storm impacted the dispatch center and also impacted 911 dispatchers on a personal level as well. Attendees will hear all the ways the 911 center was contacted during and after the storm. Towards the end of the session attendees will hear how a recently taken DISC assessment assisted the Operations Manager running the center during and after the event. |
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2:30-3:30 pm |
Have Some Animal Magnetism | Hank Hunt | |
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Ever wondered if you've made a difference? Does it have to be the difference in someone else's life? An animals' life? Your Life? All of the above. Think about this. You see an emaciated dog on the side of the road. He looks horrible, mangy, losing hair, skinny and dirty. It's raining outside. It's nighttime. Do you drive by or stop to help him. Your new car won't like the smell. You stop, take him home. Bath him, feed him and wrap him up in a blanket. 6 weeks later you hardly recognize the dog. Full fur, proper weight, happy disposition. However, you know you can't keep him. You travel for a living. You put an ad in the paper and 2 days later you watch a man and his 5 year old daughter walk away with the dog. Have you made a difference? Yes, in your life by knowing you helped another being out, the dog most definitely by saving its' life and you made a tremendous difference in a 5 year old little girl's childhood. Animal Magnetism can mean several things but in this instance, it means, bringing out the inner animal in you. The animal that cares for others, that protects others and that which you know is right, that which you know is good. Be the Difference, I mean, you can always get the smell out of the car, right? |
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3:45-4:45 pm |
Human Trafficking Awareness: 9-1-1 Can Be the Difference | Tina DeCola | |
| Human trafficking is one of the fastest growing crimes in our nation. Despite media awareness in recent times, human trafficking is almost hidden in many circumstances. It manifests itself in unimaginable ways and is growing at an incredible pace. According to Polaris, the global leader in the fight against human trafficking, more than 49,000 cases of human trafficking have been reported to the Human Trafficking Hotline in the last ten years. It is estimated that the total number of victims nationally reaches hundreds of thousands. In this full day course, Tina DeCola, from Las Vegas Fire and Rescue, will teach 9-1-1 Professionals and Field Personnel critical factors about human trafficking, its link to other heinous crimes, and resources to aid them in these calls. Awareness and preparedness for this ever-growing threat is key to identifying victims and traffickers. |
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5:00-6:00 pm |
A Butterfly Flaps Its’ Wings | Charles Goodwin | |
| Each day you make decisions which may have lasting effects on those you interact with. Talking to a distressed caller, providing medical instructions for an injured child, or ensuring emergency response arrives to a car accident quickly. Each decision you make may have positive or negative effects. In other words, your decisions are similar to how and when a butterfly flaps its’ wings. There was an American mathematician named Edward Lorenz, best known as the founder of modern Chaos Theory. This theory relates the behavior of systems and life to the dependence on sensitive initial conditions. The instructor will relate these theories to life as a telecommunicator, discussing how small decisions each day can relate to much larger outcomes throughout life and the world. Join us for an amazing talk about life and the significance to each decision you make. |
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6:15-7:15 pm |
Facebook LIVE Wrap-up | Ricardo Martinez Nathan Lee |
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| Facebook LIVE Wrap-up Party with Nathan & Ricardo |
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Day 2 Schedule |
Day 3 Schedule |
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