The Denise Amber Lee Foundation was founded by Denise’s husband, Nathan Lee in June of 2008, 6 months after her tragic death. He has made it his life’s mission to travel the country telling her story, to help 911 centers across the country try to avoid a similar occurance to someone else. The Denise Amber Lee Foundation mission is:

To support and Promote Public Safety through:               

  • Uniform training
  • Standardized Protocols
  • Defined Measurable Outcomes(Quality Assurance)
  • Technological Advances to 911 with an emphasis on wireless location

The foundation wants to use the emotional power of Denise’s story to motivate and inspire 911 personnel to remember why they do what they do. Arguably one of the most difficult professions on the planet, the foundation wants to remind them how important they are what a critical role they play everyday in Public Safety.



Full-Day Training Presentations:

“A Victim’s Plea; Meeting Expectations” (8-Hour)

 In this full-day course, students are exposed to a reviting, emotional roller coaster of critical 911 failures that occurred the night Denise was kidnapped, raped, and murdered.  Nathan Lee, founder and President of the Denise Amber Lee Foundation, and a 911 professional tie together the elements of the Denise Amber Lee tragedy. A positive and uplifting presentation, students will learn of the obvious failures that day to the more in-depth concepts such as leadership, hiring, training and encouraging employees in a communications center.

"Best Practices of a Successful CTO; Training the Adult Learner" (8-Hour)

During an 8-hour training session, we will revisit and refresh the minds of your CTOs.  As the greatest initial influence of new telecommunicators and as a representative of your agency, we will discuss the vital role of setting the standard and direction of your communications center.  From the first orientation, including phased training, documentation, and grading, we will work through proven best practices from experienced CTOs and supervision. Training adult learners is always a challenge, adding the factors of a high stressed work environment, the challenge reaches nearly impossible levels, all while meeting the needs for adult learners while also meeting the needs and demands of a successful CTO Training Program.


The Denise Amber Lee Foundation also is available to do Keynote addresses and breakout sessions on various 9-1-1 topics. 

"The Denise Amber Lee Story" (Keynote Address)

Denise Amber Lee Foundation President, Nathan Lee, will take you on an emotional journey, telling the story of his beautiful wife Denise Amber Lee and the powerful and uplifting journey he took after her death that led him to create a foundation in her name. Denise was abducted, raped, and murdered in Southwest Florida in 2008. The fact that Denise was the daughter of the a 25 year veteran of the local sheriff’s office brought an immediate, overwhelming response to Nathan’s first 9-1-1 call of her missing.  Four other calls to 9-1-1 were made from witnesses over the next 3 hours including one witnessing the abduction in real time, describing cross streets but to no avail.  The unbelievable number of opportunities and corresponding failures to save her that evening will be discussed and analyzed in this inspiring call to the Public Safety industry to do better.  The preventable death of his wife has garnered national attention on the need for a better trained and certified 9-1-1 workforce. Attendees will leave motivated with a sense of pride in the importance of the job they do and every call they take could be the next Denise. Understanding the incredible difficulty that Public Safety professionals endure everyday, Nathan Lee has made it his life mission to help the Public Safety industry anyway he can to make sure what happened to his wife will not happen again. Email



Dr. Gene Smith Workshops:

The Denise Amber Lee Foundation has joined forces with Dr. Gene Smith, a nationally recognized public speaker and educator for 35 years. Gene is a TCOLE(Texas Commission on Law Enforcement) certified instructor and has developed several eight-hour developmental workshops.  He is nationally certified as a Public Information Officer.  Gene is a graduate of the SHRM Human Resource Manager course at the University of Texas in Austin.  He is associated with Quality Texas foundation which encourages and recognizes excellence in the workplace. He currently serves as assistant director, with a focus on professional development, for Williamson County Emergency Communications in Georgetown, TX.  Gene speaks at a number of conferences and symposiums each year as well as conducting in-service classes, workshops, and seminars for various agencies nation-wide with a genuine love and respect for those dedicated to Public Safety. Dr. Smith teaches classes on Leadership, Personal and Professional Development, Proven Employee Retention Strategies, Developing a Culture of Success, Practical Stress Management, Critical Thinking, Ethics in the Workplace, Cultural Diversity, Effective Teamwork, Exceptional Customer Service, Sexual Harassment, Creating a High Performance Agency, Managing Conflict and Dealing with Difficult People, among others.  His approach is one of encouragement, motivation, and inspiration. 


BRAND NEW WORKSHOP - Building a Life-Changing Team - Developing A Structure that  TRULY Serves People (8-hour workshop).  Includes sessions on The Critical need for a Mission, Vision, and Values, Leadership Responsibilities, Personal Growth, and Succession Training.


  • Primary audience - general staff and leadership (all)
  • Becoming a "Contagious" Colleague (in a good way, of course)
  • Essential Components of a Life-Changing Team
  • KSAs (Knowledge, Skills, and Abilities) related to the Mission, Vision, and Values of Your Organization.


911 Telecommunicator – A Critical Analysis (8-hour workshop). Includes sessions on Effective Teamwork, Exceptional Customer Service, Critical Thinking, Stress Management and much more.


  • Primary audience – general staff (telecommunicators, call-takers)
  • It Takes a Village to Run a PSAP
  • Exceptional Customer Service
  • Don’t Let Stress Manage You


Professionalism in the PSAP (8-hour workshop).  Discovering who you are, setting yourself apart and finding your direction.


  • Primary audience – general staff and leadership (all)
  • Know who you are and where you are going
  • The power of optimism – getting rid of negativism
  • We ARE Public Safety Communications Professionals – related expectations


Understanding the Dynamic of Change (8-hour workshop).  Includes Developing a Culture of Success.


  • Primary audience – general staff and leadership (all)
  • Attitudes Toward Change
  • Why Some Resist Change
  • Establishing a Quality Culture
  • Developing a Plan for Making Positive Changes


Proven Employee Retention Strategies (8-hour workshop).  Includes 7 Things Every Successful PSAP Must Have.


  • Primary audience – leadership
  • Employee Engagement
  • Commitment and Retention
  • How to Keep Great Employees


Effective Leadership Skills (8-hour workshop).  Includes 7 Critical Truths Leaders Need to Know and Critical Checklists for Successful Supervisors.  Designed for leaders in any stage of development.


  • Primary audience – leadership
  • Foundations of leadership – great for new supervisors but also an excellent refresher course for seasoned veterans


Inspirational Leadership (8-hour workshop).  Includes Courageous Leadership (Not for cowards) and Don’t Just Motivate – Inspire!


  • Primary audience – leadership
  • Advanced course – also effective for leaders of any experience level
  • Leader Code of Ethics
  • Don’t Just Motivate, Inspire!

Creating a HiPer Agency (8 Hour workshop).  Consider leadership skills which bring out the best of every member of the team and leads to the development of a High Performance Culture.


  • Primary audience – leadership but will also benefit general staff
  • Developing a “World Class” Organization
  • What Leaders Must Do to Create a HiPer PSAP
  • Successful Teams Require Successful Leaders


Teamwork!  How to Lead and How to Follow (8-hour workshop).


  • Primary audience – general staff and leadership (all)
  • 7 Steps to Becoming an Outstanding Employee
  • 10 Traits of Great Leaders and Followers
  • Developing an AWESOME Team


Managing Conflict and Dealing with Difficult People.  (4 or 8-hour workshop).  A practical approach that truly works.


  • Primary audience – general staff and leadership (all)
  • Comprehensive approach to conflict management


Effective Listening Skills. (4 or 8-hour workshop).  Includes Six Common Listening Misconceptions and The 10 Principles of Listening.


  • Primary audience – general staff and leadership (all)
  • Listening is more than just “hearing.”  Effective Listening seeks understanding.
  • Are you really listening or just hearing the words?


How to Become a SUPERvisor (4-hour workshop).  Includes Learning to Lead.


  • Primary audience – leadership
  • Be THE Leader everyone wants to follow
  • Proven techniques and tools for the new leader (also great material for the seasoned supervisor)

What Leaders Do:  A Critical Checklist for Successful Supervisors (8-hour workshop).


  • Primary audience – Supervisors and leadership
  • Consider Core Values, Personal Development and Personnel Development
  • A “MUST HAVE” for those who wish to ensure success in leadership


Comprehensive Leadership Academy: (3-day in-depth workshop).  Includes Effective Leadership Skills, Inspirational Leadership, and What Leaders Do: A Critical Checklist for Successful Supervisors.


  • Primary audience - Supervisors and leadership of all levels
  • Tried and Tested leadership skills
  • Practical leadership tips and challenges


For more information on pricing and scheduling a training at your agency email or click here to view our training calendar.

Consulting Programs:

Training Program Development, QA/QI Program Development, and 3rd Party Call Review(QA)

The foundation has unveiled new initatives to assist 911 centers develop/re-develop their training program, Quality Assurance program, and also provide them with the option to have the foundation do their QA for them remotely.  Our team of 911 professionals from around the country can work with you to make your policies and procedures more concrete and make sure that your training and QA programs are top notch. We also have Quality Assurance Evaluators, or QAEs, that can remotely review 911 calls if your agency doesn’t have full-time QA personnel. Email for more information.