| Sign up for the seminar now! Click here to register or for more information. |
| When: | 9/16/2010 8:00:00 AM |
| Where: | Hollywood Boulevard
1001 75th St
Woodridge, IL 60517 |
| What: | Illinois APCO
in cooperation with the
Denise Amber Lee Foundation
Is proud to present a program on
Quality Assurance.
Presenters include:
Nathan Lee, Denise Amber Lee Foundation
Sherrill Ornberg, Executive Director, North Suburban Emergency
Communications Center
Marie Smit, DU-COMM, APCO Call Center Standards Ad-hoc Committee
Quality Assurance is a systematic approach for the monitoring and
evaluation
of call handling to ensure that standards of quality are being met.
QA is a proactive approach to identifying risks, performance issues and
liability concerns before they happen.
This full day program is designed to provide the following;
- Examine the need for Quality Assurance practices in the communications
center environment
- Benefits of a Quality Assurance program
- How to create a successful QA program
- Quality Assurance professionals tasks and duties
- The knowledge, skills and traits needed for the QA professional
- Quality Assurance national standards
This is a training opportunity for all public safety personnel.
WHEN: September 16, 2010 08:00-16:00
WHERE: Hollywood Boulevard
1001 75th St
Woodridge, IL 60517
COST:$25 per APCO member / $75 per non APCO member
*Cost includes continental breakfast and buffet lunch!
Register today on the web at
Ilapco.org
Payment and registration must be received by September 10, 2010 to reserve
your spot. |
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